Bought on the website
We handle website payment corrections directly. Successful personalised report purchases are final and non-refundable; plans and unspent coins have the separate terms shown below.
Legal
Refund Policy
Personalised report purchases are final. Payment errors, plans, coins and app-store purchases follow the separate rules below. Website payments are collected by LAPAAS - DIGITAL MARKETING INSTITUTE AND COMPANY, which owns and operates Swarn Siddhi.
Bought in the Android app
Handled by Google Play, and refunds follow Google's policy. We cannot refund a Play purchase on their behalf, because we never receive the payment — Google does. Request it from Google Play, and write to us if you get stuck.
Bought in the iOS app
Handled by Apple, and refunds follow Apple's policy, for the same reason. Request it through Apple's "Report a Problem", and write to us if you get stuck.
Not sure which?
Check where the charge appears. A line from Google or Apple on your card or bank statement is a store purchase; anything else is a website purchase. Tell us what you see and we will point you the right way.
Personalised reports
All successful personalised report purchases are final and non-refundable — a report bought with a report credit or with coins alike. The report is a digital product created for the chart or property details it was generated from; by the time it is available, it has already been generated and delivered and cannot be returned. Check the birth details, report scope and sample before paying.
Plans
Refundable within 7 days of a website purchase if you have not used the plan's paid features. After that, cancel instead — cancelling stops the next charge and you keep access until the period you already paid for ends.
Coins
Coins buy AI astrologer answers and the reports priced in coins. Bought coins are a prepaid balance. Whatever you have not spent is refundable, at the rate you bought it — if you used part of a pack, we refund the part still sitting in your balance. Spent coins are not refundable, because the answer or report they were spent on was delivered. Coins themselves have no cash value, are not transferable between accounts, and cannot be exchanged for money outside a refund of the original purchase.
Free tools
Charts, Panchang, the timing tools, matching and the numerology calculators are free and always have been. There is nothing to refund, and you never need an account to use them.
Cancel a store subscription in the store
A subscription bought in the Android or iOS app is cancelled in the Play Store or the App Store. We cannot cancel it from our side.
Deleting your account does not cancel it
This one costs people money, so it is stated plainly: deleting your Swarn Siddhi account does not cancel a store subscription, and you will keep being charged until you cancel it in the store itself.
Cancelling keeps what you paid for
Access continues to the end of the period already paid for. Cancelling does not refund that period; a refund is a separate request.
Duplicate charge or technical non-delivery
These are payment corrections, not returns of a delivered report. If the same order was charged twice, or a verified technical failure meant no report was delivered, write to us with the date and amount so we can investigate and correct it. An accidental purchase of a successfully delivered report remains non-refundable.